2023-12-27 21:51:40
What if you tried on your clothes purchased online at the Post Office? With a view to diversifying the activities of postal agencies, four post offices now offer fitting rooms to their customers who come to collect parcels.
This initiative was announced at the end of 2022 by the group: then called “parcel stations”, they were to be tested in 2023 in certain offices “so that customers can open their parcel, check the conformity of their purchases, drop off their packaging so that it be recycled, try on clothes purchased online in a fitting room and manage any package returns,” the Post Office then announced.
Unpacking, fitting and return or recycling to the post office
The experiment started at the end of November, La Poste confirms to Le Parisien. The four sites concerned are those of Paris École Militaire, Paris Trinité, Lannion (Côtes-d’Armor) and La Rochelle Hôtel de Ville (Charente-Maritime). Four other post offices must also begin the experiment by spring 2024 in Valenciennes (North), Bordeaux (Gironde), Saint-Étienne (Loire) and Amiens (Somme).
The cabins, accessible to people with reduced mobility, were designed with reference to a mailbox, “for a wink,” says the postal group. In the area dedicated to unpacking packages, customers can open their boxes containing their purchases and try them on if they are ready-to-wear or test them if they are electronic products for example, sockets are available to them.
If they are satisfied, the Post Office will even take care of recovering the package packaging for recycling. In case of dissatisfaction, customers also have the option of printing their return label free of charge and leaving their package directly at the post office. “The first feedback is positive,” says the postal group.
A device that is not unanimously accepted by traders
An initiative which is not to the taste of certain traders, reports TF1Info. “Independent traders ensure the vitality of town centers, if we want there to be no more shops in town centers, well we continue in this direction”, explained to our colleagues Pierre Talamon, trader and member of the Clothing Federation.
Asked about the criticisms expressed, La Poste recalled that “e-commerce is an underlying trend”. “It’s a service that we designed to meet consumer expectations; we are not e-retailers. The objective of these spaces is to support and simplify the lives of our customers, who already make their purchases online,” we specify.
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