2024-01-04 20:04:44
After the IT migration, there was chaos at the Deutsche Bank subsidiary, especially in customer service. Image: Lucas Bäuml
Cash receipts after the booking cutoff were not taken into account in December, so accounts became subject to fees.
Postbank is once again angering some of its customers. This time, customers who have a “Giro extra plus” account with the Deutsche Bank brand were affected. This is run free of charge and also includes a fee-free credit card. However, the prerequisite is a monthly receipt of money of 3,000 euros. Although money was received in the required amount, account management fees of 10.90 euros were charged in December, several readers of the FAZ reported
The background is a technical limitation of the IT systems, explained a spokesman for Deutsche Bank. The systems only recorded cash receipts that were posted to the account before the booking cutoff. This was December 29th last month. Account management fees were charged for later receipts of money. The Deutsche Bank spokesman was unable to quantify how many customers were affected by the IT restrictions.
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