2024-05-23 16:48:33
Scammed, deceived and manipulated is how folks really feel. Almeida Ortega household. It has been nearly half a 12 months since they tried to cancel the Web and landline telephone contract with the Nationwide Telecommunications Company (CNT), nevertheless it has been not possible.
They’re given their flip to be handled after 4 months. In the meantime, they’re pressured to pay USD 30 per thirty days for a service that they don’t have and don’t need. They preserve the gear, dusted and different packed, able to ship, however they’re ready for different folks’s wills.
What motivated them to cancel the contract was the dangerous customer support and above all of the dangerous Web service since some days they’d a sign and others they did not. Taking into consideration that through the pandemic at house they studied on-line and did teleworking, so the expertise was important. After insisting, they obtained three inspections, however none of them supplied an answer.
This isn’t a brand new downside, there are a number of comparable complaints on social networks that inform how disillusioned individuals are. service customers. What doesn’t change or lower are the folks affected.
However what do the establishments referred to as to manage one of these actions say? Nothing. It is a downside that persists for years and – based on specialists – occurs as a result of the state is choose and social gathering within the processes. He Ministry of Telecommunications and Arcotel They select silence and thus the record of these affected will increase.
This household treasures the message they lastly obtained from the long-awaited appointment to withdraw the service that has given them a couple of headache. Now they hope that after ordeal they’re experiencing should not have pending or accrued shock values in subsequent years.