2024-10-22 18:01:00
Two unions warned of payment delays on Tuesday after new health insurance software was rolled out in two departments.
Could Arpège software create fake notes? There are around 5,000 French people on sick leave “deprived of their compensation” after serious malfunctions of this new IT tool. The implementation of the software in two departments causes delays in payments, the CGT and the CFDT denounced on Tuesday 22 October, calling for “immediate cessation of deployment”.
The software “Arpeggio”already used for the payment of daily allowances for self-employed workers at a national level, it is destined, according to the unions, to be gradually extended to all social security insureds by 2025. On 1 October it entered “in testing phase” in Loire-Atlantique and Vendée. From October 3, the primary health insurance funds (CPAM) of these two departments «were inundated with phone calls and visits following the incorrect sending of a letter to the insured informing them that after 6 months they would no longer receive the daily allowance»deplores the CFDT in a press release.
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Double payments and recipient errors
The union also denounces “many other anomalies such as double payments, recipient errors, payment errors” which led to “A payment freeze for several days”. Environment «5,000 insured persons from the primary health insurance funds (CPAM) of Vendée and Loire-Atlantique have found themselves without payment of their daily allowance since 20 September» et “they are immersed in great precariousness”also chastises the CGT in another press release. The two unions say they have it “I notify” for several months on the risks related to the implementation of this software, after experimental feedback “extremely negative” IT teams, according to the CGT.
Questioned by AFP, the National Health Insurance Fund (Cnam) acknowledges that the launch of the software caused “technical risks”in particular “delays in payments” for around 5,000 insured people. But all the teams “they are mobilized to resolve anomalies”ensures. “Reinforcements have also been deployed” et “Advance payments have been made to compensate all insured people” interested parties, which should be visible in the bank accounts “between this week and next week”he says.
Health insurance estimates the implementation of this software “essential, because the old tool, used more than 20 years ago, no longer allowed us to respond effectively to current needs”judge. The Arpège software must allow this “modernize, automate and thus accelerate the processing of work interruptions”with an estimated time saving of “6 days on average”AND “free time” agents to complete missions “greater added value”he concludes.
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