2024-10-22 18:34:00
Due to the malfunction of the health insurance software being tested in two departments, around five thousand people are on sick leave “deprived of their compensation”the CGT and the CFDT denounce, on Tuesday 22 October “immediate cessation of deployment”. This software called “Arpège“, already used for the payment of daily allowances for self-employed workers at a national level, is destined, according to the unions, to be progressively spread to all insured people by 2025.
He entered on October 1st “in testing phase” in Loire-Atlantique and Vendée. From October 3, the primary health insurance funds (CPAM) of these two departments «were inundated with phone calls and visits following the incorrect sending of a letter to the insured informing them that after six months they would no longer receive the daily allowance»deplores the CFDT in a press release. The union also denounces “many other anomalies, such as double payments, recipient errors, payment errors”, which led to “A payment freeze for several days”.
Environment «Five thousand insured persons from the primary health insurance funds (CPAM) of Vendée and Loire-Atlantique have found themselves without payment of daily allowances since 20 September» et “they are immersed in great precariousness”also chastises the CGT in another press release. The two unions say they have it “I notify” for several months on the risks related to the implementation of this software, after experimental feedback “extremely negative” IT teams, according to the CGT.
Questioned by Agence France-Presse (AFP), the National Health Insurance Fund (CNAM) acknowledges that the launch of the software has caused “technical risks”in particular “delays in payments” for around five thousand insured people. But all the teams “they are mobilized to resolve anomalies”ensures. “Reinforcements have also been deployed” et “Advance payments have been made to compensate all insured people” interested parties, which should be visible in the bank accounts “between this week and next week”ensures.
Health insurance believes that the implementation of this software is “essential, because the old tool, implemented more than twenty years ago, no longer allowed us to respond effectively to current needs”judge. The Arpège software must allow this “modernize, automate and thus accelerate the processing of work interruptions”with an estimated time saving of “six days on average”AND “free time” agents to complete missions “greater added value”he concludes.
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