A crash of the Redsys platform prevents paying by card and using bizum throughout Spain for several minutes

2023-11-18 14:37:36

Dozens of users have reported in their social networks problems paying with cardtake money from cashiers and use the instant payment system bizum during this Saturday at noon. A computer crash Redsys payment platform has affected everyone bank payment system from all over Spain, as confirmed by banking sources. The problem, which lasted several minutes between 1 and 2 p.m., was already resolved around 2:30 p.m. and since then transactions can be carried out without problem, as confirmed by the same sources.

A widespread issue in payment processing has affected Bizum’s operations and you may not have been able to use our services normally. We inform you that all service is now fully restored. Thank you very much, bizumer.

— Bizum (@Bizum_ES) November 18, 2023

A little later, the payment service Bizum confirmed the incident that had occurred in the “payment processing” and announced that the service could now be used normally.

We inform you that the payment service degradations of the last hour, exclusively linked to internal communication lines, have been resolved.

— Redsys (@Redsys_es) November 18, 2023

The incident lasted about an hour. In the absence of knowing the details, the “degradations of the payment service” have been “exclusively linked to the lines of internal communications”, as reported the platform on which caused the problem, Redys, through the social network X (formerly Twitter).

Massive fall of dataphones, ATMs and Bizum, apparently throughout Spain. And me doing the shopping and, of course, without cash. What chaos in the shops. Paint a cyber attack like a movie.

— José Manuel Teira (@JMTeira) November 18, 2023

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Redsys It is a gateway virtual payment that supports payments from credit and debit cards, so it acts as intermediary between the buyer and the bank associated with an online store so that any business can receive payments quickly, easily and securely. It is a kind of Virtual POS (Point of Sale Terminal) that allows you to receive payments for online transactions.

Has the banking system fallen? No dataphone works in all of Spain.

— North_by_NorthW (@North_by_northW) November 18, 2023

Even though he cash continues to be the main means of payment in Spain, with 65% of the population using it daily, more and more people are using other types of formulas. So, one in three people uses a credit or debit card, while the payment with mobile devices It reaches 10% of the population, according to data from the Bank of Spain.