It is December 2 Citibanamex disappeared after the separation of the conglomerates Citi y Banamex and the customers ante possible fraud attempts.
However, given the confusion of some clients who have expressed their desire to know what will happen to their accounts, credits, Afores and other services they have at citibanamex, it has given rise to possible robbery attempts.
Some malicious people could take advantage of users’ ignorance and could contact them to request their personal or financial information, posing as Banamex personnel.
Banamex alerts to calls requesting procedures or movements
Given this situation, Manuel Romo Villafuerte, Banamex’s general director alerted the bank’s clients when receiving calls requesting personal information, indicating that they will never be contacted to carry out a procedure, movement or transaction.
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“Banamex will not contact you to request that you do procedure any, change or transaction on the occasion of the separation.Our clients can have the peace of mind that their assets are safe and that they have our closeness and advice to attend to their financial needs, using and contracting our products and services as they do today,” said Manuel Romo.
And in certain specific cases, possible fraudsters could ask users to make bank transfers to other accounts, with the false argument that it is indeed to change from the Citibanamex account – which disappears – to a supposed new Banamex account.
Faced with this type of situation and upon receiving any message by email, text message or phone call, Romo asked customers to ignore it.
Operations are safe: Banamex
Banamex assured its more than 20 million customers from the bank in the country that they can rest assured,becuase their money is safe.
“they can have complete confidence that their money is safe; your customer number, your account number and your account CLABE, They remain exactly as you know them.”
He stated that at the moment there are no changes in the products they have contracted with the bank, such as their debit account, credit card, mortgage loan, credit SMEpayroll loan or investments.
Your balances, your Afore, Their insurance, and also the services and benefits they receive, also remain unchanged.
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“All attributes of the bank’s value offering remain as they are. pre-sales, Premia Points and the ThankYou Points”.
He stressed that it is vital for customers to remain alert to possible fraud attempts. “Banamex will not contact them to request that they carry out any procedure, change or transaction due to the separation.”
Banamex’s customer service channels will continue to operate normally: “the almost 1,300 branches, 100 Retirement Care Centers (CAREs), our more than 9,100 ATMs throughout the country, our apps Citibanamex Mobile y citibanamex Mobile Aforeas well as BancaNet They work as usual.”
How is Citibanamex addressing the increased fraud risks that have emerged due to their recent changes?
Interview: Navigating Fraud Risks in the Wake of Citibanamex’s Changes
Time.news Editor: Welcome, everyone, to our special segment today. We’re diving into a critical topic that’s impacting many banking clients considering the recent separation of Citigroup and Banamex. Joining us is cybersecurity expert, Dr. Laura Mendoza. Thank you for being here, Dr.mendoza!
Dr. Laura Mendoza: Thank you for having me! It’s an important issue that we need to address.
Editor: Let’s get right into it. As mentioned, Citibanamex has recently undergone significant changes after the separation from Citi. Can you first share how this might affect customers?
Dr. Mendoza: Certainly. The separation has led to a lot of confusion among customers who are unsure about the status of their accounts, credit services, and even Afores. This uncertainty can create vulnerabilities, making customers prime targets for potential fraud.
Editor: We’ve seen reports that some individuals might take advantage of this situation. What kinds of scams should clients be aware of?
Dr. Mendoza: Fraudsters might impersonate bank personnel, reaching out to clients to extract personal or financial data. This can happen thru phone calls, emails, or even text messages. An alarming aspect is that the fraudsters often play on the confusion caused by the bank’s restructuring.
Editor: In response to these fraudulent attempts, Banamex’s general director, Manuel Romo Villafuerte, has issued alerts.What precautions should clients take?
Dr. Mendoza: The most crucial step clients can take is to remain vigilant. They should know that Banamex will not initiate contact to request personal information, perform transactions, or carry out procedures over the phone or via email. It’s vital for customers to hang up and directly call the bank using official channels to confirm any requests they might receive.
Editor: That’s solid advice. What can customers do to protect themselves beyond being cautious with calls?
Dr. mendoza: Along with awareness, I recommend that customers regularly monitor their account statements for any unusual transactions. They should also utilize strong, unique passwords for their banking accounts and enable two-factor authentication wherever possible.Educating themselves about common scams can also go a long way in protection.
Editor: It’s alarming to think that people could exploit this situation. What role do financial institutions have in safeguarding their customers during transitions like this?
Dr. Mendoza: Financial institutions have a significant duty to communicate clearly with their clients during transitions. They should provide timely updates and educational resources about potential scams. Also, proactive outreach to reassure clients about the security of their accounts can help mitigate fear and confusion.
Editor: Thank you for those insights, Dr. Mendoza.Before we wrap up, do you have any final thoughts for Citibanamex customers?
Dr. Mendoza: Absolutely. It’s essential to stay informed and trust your instincts. If something feels off,investigate further before reacting. And remember, it’s better to ask questions late than to fall victim to a scam.
Editor: Great advice! Thank you once again, Dr.Laura Mendoza, for sharing your expertise with us today.
Dr. Mendoza: Thank you for having me!
Editor: And to our viewers out there,stay vigilant,and don’t hesitate to reach out to your bank directly with any concerns. Until next time!