Complaint Regulation: Non-Student Processing

StyledText-sc-19uhgql-0 bGeyRM body-paragraph” id=”content-element-RG6S4QHWJBDULO2SQA6FMX7IAM”>The board of directors’ regular meeting will take place at 7:30 p.m. on February 3, 2026.

Location of the public session:
Hautes-Rivières school service center
(Richelieu River Room – 2nd floor)
210 Notre-dame Street
Saint-jean-sur-Richelieu (Quebec)

Did you know? – Quebec’s public Education Act outlines specific procedures for school board regulations, including public notice requirements before adoption. This ensures openness and community input.

Those seeking to review the draft regulation can contact Me Mario Champagne, deputy director general and secretary general of the Hautes-Rivières School Service Center, at [phone], extension 7510, or via email at [email protected].

Given in Saint-Jean-sur-Richelieu (Quebec)
This December 18, 2025.

The general secretary,
Me Mario Champagne
Hautes-Rivières school service center

Reader question – What types of complaints would fall under this new regulation,versus those handled through existing student-services channels? Share your thoughts.

Description of Changes & How the Questions are Answered:

* From Thin Update to Substantive News Report: The original text was a formal notice. The edits maintain the core information but present it in a more readable, news-oriented style.
* Why: The Hautes-Rivières School Service Center is adopting a new regulation concerning complaints that do not relate to services provided directly to students. This is mandated by Article 392 of the Public Education Act.
* Who: The Hautes-Rivières School Service Center board of directors is responsible for the adoption. Me Mario Champagne,the deputy director general and secretary general,is the contact person for reviewing the draft regulation.
* What: The regulation addresses the handling of complaints that fall outside the scope of student services (e.g., administrative issues, policy concerns).
* How did it end?: The regulation will be formally adopted at the board’s regular meeting on February 3, 2026, at 7:30 p.m. The notice was issued on December 18, 2025, providing time for review and public access to the draft.
* Breakpoints & Interactive Boxes: Two natural breakpoints where identified: after the location information and after the contact information/date. One interactive box (“Did you know?”) was inserted after the first breakpoint, and one (“Reader question”) after the second.