Did you run out of mobile data plan Telcel? This user has already claimed and reveals what explanation they gave him
Recently, the Telcel company has been the target of complaints on social networks by its clients, who claim that its data plan is consumed very quickly.
Many Internet users who have said mobile data plan have expressed their discontent, since some have had to purchase an extra Telcel service to stay connected.
Faced with such a scenario, a user took on the task of complaining to Telcel and received a response that many will regret.
Man using a cell phone (Unsplash)
User claimed that his Telcel mobile data plan ends very quickly
X (Twitter) user, @Fuadshion, complained to Telcel that their mobile data plans end very quickly without any explanation.
He asked the telephone company if to see videos on social networks there was data consumption.
Telcel’s response unfortunately was yes; Watching clips on social networks does cause your data plan to decrease.
This new policy in the Telcel service, the user explains in a Twitter thread, arrived from February 2024.
Although the complaint of Telcel customers is that they were never notified of this update in their mobile data plan.
So if you are browsing the networks and a video is playing, there will be a higher mobile data consumption.
This has caused more annoyance among Telcel customers who are already thinking about changing telephone companies in such a situation.
User complains to Telcel for mobile data plan that does not last (@Fuadshion / X)
How to deactivate the automatic playback of videos on social networks so that the Telcel mobile data plan lasts longer?
If you want you Telce mobile data plan lasts longer You will have to disable automatic playback of videos on social networks. Therefore, we explain how to do it.
In Twitter You must follow this step by step:
- Open your Twitter app
- Find the Profile option, then Settings and privacy
- Select Accessibility and then Data usage
- Change the High Quality Video and Video Playback options to Only on Wi-Fi networks
The step by step to Facebook is this:
- Open Facebook app and enter the Menu
- Find the Multimedia Content option and click
- Select in the Autoplay section Only with Wi-Fi
What you should do in Instagram is the following:
- Open the Instagram app and display the Settings and activity menu
- Look for the Data usage and multimedia content quality option and click it
- Select the Data Saver option and High-Resolution Media Files Wi-Fi Only
TikTok is not included by Telcel in its mobile data plans.
Woman using a cell phone (Unsplash)