Every day, the Mexico City 911 emergency line receives an average of 5,000 calls for help, whether for safety issues security, medical care, accidents, riots or domestic violence; It has become a fundamental pillar of the capital’s residents.
In its eight years of existence the Command, Control, Computing, Communications and Citizen Contact Center (C5) It has answered 61 million 292 thousand 941 calls, which has consolidated itself into a fundamental tool in emergencies; so the Head of Government, Clara Brugada, He assured that it will be strengthened.
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In the framework of the eighth anniversary of the 911 emergency linethe capital’s president recognized the operators who respond to calls for help, which are of vital importance in the Mexico City.
“This number has become the main emergency response instrument in this city and helps those who live in the city and those who pass through this city to contact quickly and directly emergency services“, he expressed.
Non-stop protection
The head of government explained that during 2024 they answered, on average, 5 thousand calls daily to request patrols, ambulances, firefighters, reports of crashes, riots and cases of gender violence; That is the order of the requests, he added.
To respond to these needs, the Line emergency went from 124, at its beginning, to 209 operators to meet the requirements, in addition to the existence of an increase in salaries; However, he stressed that the C5 so that it is consolidated as the most efficient, fastest and humanized service.
In this sense, he said that they will continue with the measures to strengthen the C5, among them doubling the number of cameras it has; In addition, he highlighted that the patrols of the Secretariat of Citizen Security.
For his part, the general coordinator of the C5, Salvador Guerrerostressed that on a daily average, more than 4 thousand service units are mobilized to attend to emergencies in the capital, where 3,038 are patrol cars, 880 ambulances and 109 firefighters.
“We are going to continue with a set of measures that will ensure that the C5 and 911 here can have better results, we are committed to doubling the number of video cameras in the Ciudad from Mexico“, said.
On the eighth anniversary of the #Line911we visited its facilities, where to date 61 million 292 thousand 941 citizen emergencies have been attended to, to which its 209 operators have given immediate response.
•911 mobilizes more than 4 thousand daily… pic.twitter.com/e1PzlreJrf
— Clara Brugada Molina (@ClaraBrugadaM) January 8, 2025
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