2024-10-08 17:28:31
Amazon often delivers reliably. However, some orders never reach the recipient. We’ll tell you what you can do now.
They were at home all day, but no one rang the bell. Suddenly you receive an email from Amazon informing you that your package has been delivered. You frantically look in the stairwell or ask the neighbors. None, your package remains missing. Don’t panic, we’ll tell you what the next steps are in this situation.
With the right online shop, digital shopping is safe and convenient. Nevertheless, there are situations in which you could tear your hair out. For example, if, according to tracking, you have received your package a long time ago, but it is not with you.
First, ask your roommates, family or neighbors in the building if anyone has accepted your package for you. Sometimes delivery people list the original addressee as the recipient, even though a neighbor or third person accepted the package. Also check the mailbox. Depending on the delivery service, a message will be left here. If these methods are unsuccessful, do this:
If none of this has helped, the next step is to contact Amazon and, if necessary, the delivery service.
Can’t find your package? It was probably stolen? Then report this process directly to Amazon. Follow our step-by-step instructions:
If the shipping was not carried out by Amazon but via a third-party provider, this is your contact person. About your orders you will find the “Contact Seller” option. Send the seller a message and describe the problem. Share in detail what steps you have already taken. The seller will examine your concern and, if necessary, initiate a refund or send you the goods again.
Amazon is quite accommodating when it comes to problems with packages. Even if the goods are defective, you can often get your money back without having to return them. So if you’ve lost or stolen an Amazon package, don’t panic.