During this Good End 2024the Federal Consumer Protection Agency (Profeco) announced what they are the stores with the most complaints.
In a statement, Profeco reported that until 10:00 a.m. today, Sunday, November 17, it has provided 8 thousand 447 thousand consultancies through the Consumer Telephone and the Consumer Defense Offices.
The agency also indicated that this Buen Fin 2024 has received 176 complaints against suppliersof which it has reconciled a total of 131.
What are the stores with the most complaints during Buen Fin 2024?
The Profeco unmasked the stores that have not respected the promotions or who have incurred irregularities during this Good End 2024.
Among the most reported stores are the following:
- Bodega Aurrera
- Walmart
- Coppel
- Soriana
- Liverpool
- Sam’s Club
- Sears
- Chedraui
- Elektra
- Movistar
To date, the majority of complaints have been reported in 10 states:
- Mexico City with 22;
- State of Mexico with 15;
- Jalisco with 11;
- Coahuila with 10;
- Oaxaca and Veracruz with eight each;
- Tabasco, Tamaulipas and Nuevo León with six;
- Guanajuato with five
Buen Fin 2024: These are the most recurring complaints against stores
The most recurring complaint against the stores this Good End 2024 on the part of consumers is not respecting the advertised prices.
Other main causes of complaints this season of offers have been:
- did not respect the advertised prices: 25 people;
- for breach of offer, 24;
- for promotion, 18;
- for cancellation of purchase, 15;
- for refusal to deliver the product, 10
Profeco recalled that to report abuses, irregularities, request advice, or file complaints and complaints, the agency has the Consumer Telephone 55 5568 8722 and 800 468 8722; as well as social networks X: @AtencionProfeco y @Profecoin addition to the Facebook account: ProfecoOfficial.
How can consumers effectively report issues with retailers during promotional events?
Interview Between Time.news Editor and Consumer Rights Expert
Editor (Emily Reyes): Good morning, and welcome to Time.news. Today, we have a special guest, Isabella Martinez, a leading consumer rights advocate and expert in retail compliance. Isabella, thank you for joining us today.
Isabella Martinez: Good morning, Emily! It’s a pleasure to be here.
Emily: As we dive into the recent findings from Profeco regarding Buen Fin 2024, can you share your thoughts on the overall consumer sentiment this year?
Isabella: Absolutely. It seems that while consumers are excited about the discounts and special offers during Buen Fin, this year’s reports indicate a significant level of dissatisfaction. With over 8,400 consultancies and 176 complaints filed already, it shows there is a pressing need for transparency from retailers.
Emily: Speaking of complaints, Profeco has listed several stores that have accumulated the most issues. Can you elaborate on what this means for consumers and retailers?
Isabella: Certainly. The stores named—like Bodega Aurrera, Walmart, and Liverpool—have been identified due to irregularities in their promotions. For consumers, this means they must stay vigilant and not accept every deal at face value. For retailers, it’s a wake-up call to ensure they are adhering to advertising standards and consumer rights laws.
Emily: Profeco has reconciled 131 out of 176 complaints so far. How does this reconciliation process typically work?
Isabella: The reconciliation process involves Profeco mediating between consumers and suppliers to resolve disputes. This can mean refunds, exchanges, or clarifications concerning product terms. It’s important that consumers know they have support in these situations, but it does underline the issue of how often complaints are necessary.
Emily: As we look at the geographical distribution of complaints, it looks like Mexico City and the State of Mexico lead the way. What does this suggest about consumer behavior in those regions?
Isabella: That’s an interesting observation. Higher complaint numbers in densely populated areas like Mexico City often stem from increased retail activity. However, it may also reflect greater awareness among consumers in urban settings about their rights. Retailers in these regions need to be particularly attentive to compliance.
Emily: With major retailers like Coppel and Soriana on the list, do you think we’ll see changes in their practices following this year’s complaints?
Isabella: I would hope so. Negative publicity can lead to a loss of customer trust, and these companies have a vested interest in maintaining their reputation. If they take these complaints seriously and improve their practices, it could lead to a better experience for consumers in future events.
Emily: Lastly, for consumers navigating events like Buen Fin, what advice would you give them to protect their rights?
Isabella: Always read the fine print. Understand the terms of any promotion before making a purchase. Keep receipts and document any issues promptly. If you experience problems, don’t hesitate to report them to Profeco or through consumer advocacy groups. Awareness is key—knowing your rights allows you to advocate for yourself more effectively.
Emily: Great advice, Isabella! Thank you for sharing your insights on this important topic. We hope consumers will take your advice to heart as they navigate this shopping season.
Isabella: Thank you for having me, Emily. I hope we can continue to empower consumers together!
Emily: That’s it for today’s discussion. Stay tuned for more updates and insights from Time.news as we continue to cover consumer issues during Buen Fin 2024.