2024-03-23 01:27:13
The athlete Macarena Cabrillana complained about “no vision” in a show at Gran Arena Monticello, for which Sernac took action on the matter.
The National Consumer Service (Sernac) served Gran Arena Monticello after a complaint made by the para-athlete Macarena Cabrillanawho accused lack of inclusion in the concert of Laura Pausini.
The tennis player and Parapan American Games medalist commented that even though she was in the area designated for people in wheelchairs, she had “null vision” of the showsince the other spectators prevented him from seeing the stage.
Through the letter, Sernac asked the company to inform what spaces it has designated for people with disabilities and respond to the measures they will take to prevent what happened to Macarena Cabrillana from being repeated in the future.
Gran Arena Monticello has 10 business days to respond to the requirements.
From Sernac they maintained: “These types of situations are serious, as they could violate the principle of non-discrimination.” which also governs commercial practices in our country, as well as eventually being a practice that violates the dignity that every consumer deserves“.
As a result of this situation, the National Consumer Service called on all show organizers to have optimal places so that people with physical disabilities and/or reduced mobility can enjoy the events without any inconvenience.
Continuing along this line, Sernac assured that it will inform the entertainment venues to have more information on the measures they are implementing to ensure that the service is provided in compliance with quality standards, especially thinking about people with physical disabilities.
What did Monticello respond to Macarena Cabrillana?
After filing the complaint, Macarena Cabrillana She published a new record through her social networks, where she announced that the company contacted her.
“We have good news regarding yesterday’s publication, everything I told you. Finally, Gran Arena Monticello contacted me, we spoke on the phone and Obviously they are super sorry for the situation.“, he started saying.
In addition, he explained that Monticello is working to “not only correct the mistake with me, but to work on this, to work on a specific solution so that it does not happen again in the next concerts“.