“End of an era”
Telekom is discontinuing telephone details
Updated 12/01/2024 – 9:41 a.mReading time: 1 Min.
The era of telephone information is over: Telekom is discontinuing its service under the well-known number 11833 today. Digital progress is displacing conventional service.
But in recent years ther have been fewer and fewer people dialing the famous 11833.The service was thus discontinued on December 1, 2024, as Telekom announced in a blog post. The telecommunications provider itself calls it “the end of an era”.
However, the article also states that the telephone directory information is “out of date”. In 1995, around 550 million inquiries were received; today there are fewer than two million – a very notable decline. As Telekom explains, the “services can no longer be offered to cover costs”. For this reason,domestic information,international information and the wake-up service will be discontinued.
The company rather wants to invest the funds saved in “lasting infrastructures such as fiber optic and mobile networks and also in digital services”.The employees still working in the call center are either retiring or being reassigned to other projects.
So if you want to find out a telephone number in the future, it’s best to do it online – or call an alternative directory, such as 11880. There’s also another relic from a bygone era: the good old telephone book.
How can consumers adjust to the discontinuation of conventional telephone directory services?
End of an Era: Interview with Telecom Expert on the discontinuation of telephone Information Services
Editor, Time.news (E): Thank you for joining us today. As you’re well aware, Telecom has officially announced the discontinuation of their telephone information service, which operated under the number 11833. This decision marks what the company describes as “the end of an era.” Can you give us your insight on what led to this pivotal change?
Expert (X): Thank you for having me. This shift is largely driven by rapid digital transformation. Over the years, we’ve seen a critically important decline in the usage of traditional telephone information services. In the height of its popularity in 1995, there were about 550 million inquiries. Fast forward to today, and we see that number drop to less than two million.This decline justifies the decision, as operating costs for the service can no longer be covered.
E: That’s a staggering drop.What implications does this shift have for the telecommunications industry as a whole?
X: The discontinuation of 11833 illustrates a broader trend in the industry where digital tools are taking precedence over traditional services. Telecom companies are reallocating resources to invest in lasting infrastructures, such as fiber optic and mobile networks. This decision signifies a strategic pivot towards enhancing digital services, which are more sustainable and align better with consumer behavior in the digital age.
E: Speaking of consumer behavior,how do you think this will affect the average consumer who may still rely on telephone information services?
X: Many consumers might find this transition challenging initially. Those who are accustomed to calling 11833 will need to adapt to finding information online or switching to option directory services like 11880. While this may pose a learning curve for some, it also encourages users to embrace online tools and mobile applications, which often provide faster and more accurate information.
E: It’s clear that the landscape is changing. What advice would you give to readers who are looking for reliable alternatives in obtaining telephone information after this discontinuation?
X: Readers should leverage online resources and applications that are specially designed for information retrieval.Practicing a simple online search or downloading apps that offer directory services can substantially enhance their experience. Additionally,traditional resources like telephone books are becoming less relevant,but some may still find them useful for specific needs,though digital methods are always recommended for efficiency.
E: how do you see the future of telephone information services evolving in the telecommunications landscape?
X: The future will likely see further decline in traditional services as digital solutions and platforms continue to innovate and capture market share. Companies must adapt by investing in technology that offers better user experiences. The focus will not only be on providing information but also on creating integrated digital ecosystems that cater to varying customer needs. Embracing this shift will be crucial for telecom companies moving forward.
E: Thank you for your valuable insights. It’s clear that while we may be witnessing the end of an era for telephone information services like 11833, it opens up numerous avenues for innovation and digital advancement in the telecommunications industry.
X: Thank you for having me. It’s a significant moment in our industry history, and I’m excited to see how it evolves.