The Information and Communications Technology Agency (İKTA) published data on the number of calls to the E-Şikayət system, as well as an index of subscriber complaints about Internet services and the average response time to requests for the period from July to September 2024.
As Day.Az reports, according to the information provided, the published index of complaints and the average response time were formed on the basis of requests received from companies that occupy 90% of the market share.
Among the 17 companies included in the list are: the highest complaint indices were noted:
- “Enginet” MMC – 6,78
- “Selnet” MMC – 3,4
- “GSP” MMC – 2.89
- “Eurosel” MMC – 2,27
- “Az-Evro Tel” MMC – 2.07
Regarding the average response time to requests, the leaders turned out to be:
- “Azqtel” MMC – 21 days
- “Az-Evro Tel” – 16 days
- “Uninet” – 14 days
- “Aztelekom” MMC – 13 days
- “Rahat Telekom” – 10 days
As of December 1, 2024, the “E-Şikayət” system received more than 3,700 requests, of which:
- 92.6% were processed on the first call.
- 5.7% are in the stage of execution by the subjects.
- 1.7% were referred to the regulatory body due to citizens’ dissatisfaction with the initial decision.