2024-02-20 17:11:16
The drop is not as spectacular as last year, but it confirms a reversal of the trend.The opinion of the French on their public services has deteriorated for the second consecutive year in 2023, shows the latest edition of the barometer from the Paul Delouvrier Institute, which measures user satisfaction and which “Les Echos” reveals exclusively .
Only 44% of the approximately 2,500 people aged 15 and over surveyed by Verian (formerly Kantar public) last December said they had a “good opinion” of public services. The drop is 2 points in one year, after already 6 points the previous year. It moves a little further away from the scores of 2021 and 2022, which had exceeded 50%.
Trend reversal
“We have returned to the situation before Covid, and even before the arrival of Emmanuel Macron at the Elysée,” points out Guillaume Caline, director of public issues and opinion at Verian.
“Was it the experience of the epidemic that instilled something in the minds of the French? » asks Matthieu Delouvrier, administrator of the Delouvrier Institute. The situation still remains significantly more favorable than in the first half of the 2010s, when positive opinions did not reach 40%.
However, certain areas suffer from a significant deterioration in their image. Regarding health and
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