2023-10-12 07:12:19
Opinion Extra Fees
Ryanair shows no mercy when it comes to money
Low-cost airlines like Ryanair are known to be inventive when it comes to additional fees: almost everything costs extra that goes beyond just transporting passengers. Goodwill when passengers make a mistake? None! Instead, reference is made to a grotesque fee table.
As of: 07:12 a.m. | Reading time: 3 minutes
By Kira Hanser
responsible editor travel/style/engine
Be careful – a mistake when checking in online can be costly
Quelle: Getty Images
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When it comes to money that can be taken from passengers at the last few meters, low-cost airlines show no mercy. As is well known, they are inventive when it comes to additional charges: almost everything costs extra that goes beyond just transporting passengers from A to B, for example luggage, seats, food, drinks; In return, the ticket is particularly cheap. True to the motto: As ordered, as delivered.
Now, of course, passengers arriving at the gate are not cheap packages. However, a senior couple who were traveling to France with the low-cost airline Ryanair at London Stansted Airport in August felt they were treated as such. According to its own statements, it had accidentally checked in online only for the return flight and presented these boarding passes printed out. Their shrewdness cost them dearly: Because of this check-in error, Ruth, 79, and Peter Jaffe, 80, were charged the equivalent of 130 euros for printing out two new boarding passes.
The two travelers told the British BBC after their return. Despite public criticism, Ryanair showed no understanding afterwards. The airline said the correct fee was charged. Goodwill, tact or a pinch of decency? Not even close. A balance between proportionality, willingness to compromise or simply turning a blind eye? None. Instead, petty opinionatedness with reference to the fee table.
The airline wanted 45 euros per cake
You could also call this modern robber baronism. Things didn’t fare much better for two Mallorca holidaymakers who – like many millions of others – wanted to take an ensaimada home with them in their hand luggage. The famous shortbread is packaged like a cake. This is usually not a problem at all; according to the Mallorcan confectioners’ association, almost all airlines allow two of these cakes to be taken for free per passenger.
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Except one. Unfortunately, the two cake fans had booked their return flight in June with Ryanair of all companies. The airline promptly refused to allow them to take the cake free of charge: the two of them should have paid an additional fee of 45 euros per cake. The holidaymakers gave up and regretfully left the good pastries behind. According to Ryanair, the cake would have exceeded the hand luggage limit – the airline also referred to its fee table in this case.
More about trouble with air travel:
This list reads like the wild imagination of an accountant with behavioral problems – it includes 28 fee-based services. From the “refund administration fee” (20 euros) to a “return transfer fee” (8.50 euros).
There is even an “oxygen reservation fee” – 55 euros per flight. Reassuringly, this does not (yet) mean the oxygen from the masks in the event of a loss of pressure in the cabin, but rather medically required oxygen for chronically ill passengers. They also have to pay extra for Ryanair. You immediately start to gasp.
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In order to display embedded content, your revocable consent to the transmission and processing of personal data is necessary, as the providers of the embedded content require this consent as third party providers [In diesem Zusammenhang können auch Nutzungsprofile (u.a. auf Basis von Cookie-IDs) gebildet und angereichert werden, auch außerhalb des EWR]. By setting the switch to “on”, you agree to this (revocable at any time). This also includes your consent to the transfer of certain personal data to third countries, including the USA, in accordance with Art. 49 (1) (a) GDPR. You can find more information about this. You can revoke your consent at any time using the switch and privacy at the bottom of the page.
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